Send Google Forms respondents to the right section

Suppose your form asks, “Do you need a callback?” You can send people who answer Yes to a Callback details section and let people who answer No submit the form. A separate control at the bottom of Callback details determines where those respondents go afterward.

Set up the callback path

1. In the desktop Google Forms editor, add a Multiple choice question: “Do you need a callback?” Enter Yes and No as answers.
2. Select Add section and name it Callback details. If the form needs a later section, add one named Next steps.
3. On the callback question, select More at the bottom right, then Go to section based on answer. Send Yes to Callback details and No to Submit form.
4. If you added Next steps, choose it at the bottom of Callback details as the section respondents visit afterward.

If Go to section based on answer is missing, check the question type. Google documents that option only for Multiple choice and Dropdown questions.

These instructions follow Google’s answer-based sections guide and desktop form-editing guide. The example was not independently tested.